Shipping policy
SHIPPING POLICY
Carriers: InColombia Shop ships internationally via FedEx and DHL, globally recognized logistics operators.
1. Coverage We ship from Colombia to the United States and other international destinations based on carrier availability.
2. Delivery Times Estimated delivery times are provided by FedEx and DHL at the time of shipment. These are approximate and may vary depending on the destination, season, and service conditions.
3. Customs Process InColombia Shop has no control over inspection and clearance times by U.S. Customs and Border Protection or any other customs authority. Delays caused by customs processes are beyond our control and do not constitute responsibility of InColombia Shop or the carriers.
4. Duties and Import Taxes Any customs duties, import taxes, and related charges applicable in the destination country are the sole responsibility of the buyer. We recommend consulting your local customs authority before placing your order.
5. Order Tracking Once your order has been dispatched, you will receive a tracking number to follow your shipment directly on the FedEx or DHL website.
6. Damage or Loss in Transit In the event of damage or loss during shipping, claims must be filed directly with the carrier (FedEx or DHL) using the tracking number provided. InColombia Shop will provide support to help facilitate the process.
7. Contact For shipping inquiries: admin@incolombiashop.com